We use a water soluble topping to help the embroidery thread stand out from the towel pile.
On most occasions we wash the towel after embroidery to dissolve the topping.
This obviously leads to a delay with the despatch process as we only wash and dry once per day.
Shipping fees include handling and packing fees as well as postage costs.
If you have any issues with any of our products then Please let us know.
Before returning an item please get in touch at firstname.lastname@example.org